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Important Methods for Successful Excessive-Internet-Value Purchasers

Key Takeaways

  • The share of high-net-worth people is on the rise, resulting in an elevated want for monetary advisors who’re attuned to their wants.

  • To capitalize on this chance, it’s essential to perceive the HNW market, who these people are, and what they want from advisors.

  • Get methods that can assist you not solely appeal to HNW purchasers but in addition deepen these relationships.


Is your agency in development mode, wanting to draw high-net-worth (HNW) purchasers? There are easy-to-implement methods to draw and retain them. However first, let’s take a look at a snapshot of the HNW demographic and what these people are searching for in an advisor.

HNW Purchasers: A Breakdown

Property Options* Wants
  • HNW buyers have a minimum of $5 million in liquid monetary property (e.g., money readily available or an asset that may be readily transformed to money)
  • Extremely-HNW buyers have greater than $25 million in liquid monetary property
  • 94% are school graduates
  • The typical age is 65
  • 63% are retired
  • 28% work with advisors after they have a selected want, equivalent to retirement planning
  • 16% depend on advisors for all funding wants
  • Holistic funding administration experience
  • Understanding of their long-term imaginative and prescient
  • Expanded providers to create extra of a “one-stop” relationship

* In keeping with a weblog submit from The Advisor Coachciting analysis from the Spectrem Group

Whereas all purchasers have totally different desires, wants, and targets for his or her cash and future, the quantity of wealth they maintain can affect what they worth most from a monetary advisor. Securing this demographic can considerably propel your agency’s development trajectory, however the problem lies in successfully profitable these HNW purchasers.

Free Obtain: 7 Methods to Place Your self to Serve Excessive-Internet-Value Purchasers [Get the Infographic]

Successful HNW Purchasers

So, how do you set your self as much as appeal to and win high-net-worth purchasers? Listed here are 4 key steps to start out with:

Referrals, an vital a part of any advisor’s development technique, could play a fair larger position in buying HNW purchasers. Leverage your community! Your current shopper base and different strategic partnerships and facilities of affect (COIs), equivalent to attorneys and CPAs, are very best contacts to succeed in out to.

When you get referrals, inform them your story, together with what makes you the only option for them.

Commonwealth advisor Gail Simons, CFP®, of The Highbridge Monetary Group, begins the dialog by sharing why she selected the sphere and what she hopes to assist her purchasers accomplish. Simons asks aspirational but focused questions and establishes herself because the “go-to individual” and “an indispensable supply of recommendation.” Advisors seemingly know extra about their purchasers than nearly anybody however the purchasers’ medical doctors, so it’s very important to create that type of rapport.

If I might wave my magic wand and be every little thing you’re searching for in a monetary advisor, what would that be?

Gail Simons, CFP®, The Highbridge Monetary Group

For Spiegelman, this implies responding to shopper inquiries or requests inside a couple of hours. His agency takes on solely six to eight new purchasers per yr to keep up a staff-to-client ratio that’s low sufficient to permit them to offer such personalised service.

Be ready to talk about the wealth administration companions and consultants you will have entry to. Simons usually offers with advanced property planning wants and tax-driven funding methods. Spiegelman usually refers his purchasers to property planners, CPAs, life coaches, mortgage brokers, and contractors. Different distinctive planning questions come up round enterprise transitions and tips on how to be truthful and equitable to purchasers’ heirs.

Commonwealth advisors know they will attain out to our consultants when crucial. Simons usually leverages Commonwealth’s Funding Advisory Consulting group for a second opinion. The Superior Planning and Insurance coverage and Annuities groups are lifelines as effectively. Simons reassures her purchasers, saying, “If I don’t have the reply, I do know tips on how to get it!”

To assist scale his observe, Spiegelman makes use of mannequin portfolios to handle investments. He depends on our Funding Administration and Analysis group to offer product information on personal fairness and nontraded REITs and our Superior Planning consultants for options to concentrated single-stock positions.

Retaining HNW Purchasers

As with most shopper relationships, communication is crucial to retaining HNW purchasers. They should know that you’re often monitoring their funds and are able to act when crucial. Exhibiting you care on a private stage by recognizing anniversaries, birthdays, and different milestones additionally issues. “I name purchasers, particularly HNW purchasers, a minimum of 4 to 6 occasions per yr,” Simons acknowledged. “I additionally ship out communications Commonwealth supplies once I discover them well timed and related.”

Spiegelman additionally calls purchasers often and meets face-to-face a minimum of as soon as per yr. He sends out a weekly publication, invitations purchasers to lunch or dinner, and hosts an open home on occasion. And he will get inventive when recognizing particular occasions; he as soon as despatched an OSU Beavers bottle opener to a shopper’s son when he graduated from school. This gesture prompted the purchasers to succeed in out, in the end resulting in a productive monetary planning dialogue.

Ship Worth to All Purchasers

Whether or not you attain your total HNW development objective or not, the methods you utilize to draw HNW purchasers are the identical as these that may attraction to all potential buyers who can deliver great worth to your agency. Ultimately, being up entrance and direct with all of your purchasers is the most effective method, and this transparency will solidify their belief in you.

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7 Methods to Place Your self to Serve Excessive-Internet-Value Purchasers

Don’t miss your alternative to leverage HNW purchasers for development. Be taught actionable steps you’ll be able to take to rise above the competitors.

Editor’s notice: This submit was initially revealed in August 2019, however we’ve up to date it to deliver you extra related and well timed info.

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